Why do we tip the mates?

[DonJose]

I tip the same way I do at a restaurant or anywhere - great service = great tip. Lousy service = lousy tip. However I always DO tip. If you get $5 or $10 from me, ask yourself why. If you get $20 or 15% o 20% (which is higher based on fare) keep doing what you're doing.

If I don't use you much, but you're smiling, say hello, ask me if there's anything I need, etc. then you did what you could to earn it. You'll get a good tip.

Everyone is entitled to a bad day. But just because you show up, don't expect 20%. Earn it & you won't feel bad about reminding people that you work for tips. Sometimes people do forget. Show people you care about them & you'll get tips.

Captains - remind everyone that the guys work for tips. No shame in that ESPECIALLY when they're giving great service.

Remember - good service & customers will recommend you. Bad service & customers will tell everyone to avoid you.