Quote:
Originally Posted by MVP
I feel your pain. Have reached out 4 times in the last week in regards to a seperate trip I am on. Have yet to get a call back even though have left several messages that it was very important that someone get back to me. I am in the customer service business myself and if I did this to a customer I would not be surprised if they decided to loose my # and take there business somewhere else as it is a negative reflection on my product and service that I would not even have the common courtesy to take 3 minutes of my day to return a phone call
I think maybe the big boss should reach out to me and apologize for the lack of service his customers are receiving from his staff. Normally would not make a post like this but being a business owner I would want to know what my customers feedback is so I can make the appropriate changes to rectify the situation. Hopefully Capt Bob will read this and reach out
Alex
201-741-1823
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I apologize for your inconvenience, Alex.
I used to return all calls myself but it got to the point where I either had to run the boat or stay in the office --and I don't do too good when I'm not on the ocean. It's not in the budget to hire someone full time. I think Jill is doing a great job juggling college and the Gambler phone calls. It's not going to be perfect but if you leave a message and your number, she will get back to you. I also hired Zerve, which is pretty expensive for my company, but I thought that if someone from the Gambler could not be reached, Zerve is there 24-7. As you are in a customer service business, if you see a better way of doing things, please let me know. I'm open to advice. Thanks
