Propane outboard buyer beware

[Capt. Debbie]

Perhaps yours is just a lemon? If it was that bad on all units the internet should be plastered with complaints?

Seems that motor does nothing well except provide reasons to spend more money?

[thyer]

When I purchased the motor it was still relatively new to the market but there are reports of similar issues coming out. If it were a lemon then I would expect customer service to be all over trying to correct the situation. The customer service is where I have an issue. It's one thing for companies to manufacture lower quality items but it's another to not back them and get the situation corrected in an expeditious manner.

[Capt. Debbie]

Go to corporate. I've actually written to the President of the company and gotten great results in similar stuff.

Nothing nasty. Just fact laden failures in machine and Lehr support.

Originally Posted by thyer

When I purchased the motor it was still relatively new to the market but there are reports of similar issues coming out. If it were a lemon then I would expect customer service to be all over trying to correct the situation. The customer service is where I have an issue. It's one thing for companies to manufacture lower quality items but it's another to not back them and get the situation corrected in an expeditious manner.

[briansnat]

The only thing I know about propane motors was a guy who I met on Round Valley last year. He was watching me spend 10 minutes trying to get my 2 cycle started and bragged about his propane motor. He claimed it starts first try every time. He apparently was a fan. Perhaps it was the brand of motor he had. I know little about them.

But it sounds like the customer service you are receiving from the mfr. of you motor is unacceptable. I agree that you should write the higher ups in the company and if you have a Facebook and/or Twitter account make your complaints known there. If your motor is available on Amazon, Cabelas, BPS, etc. write a scathing review. Many product manufactures these days monitor social media because they know it can have an effect on their reputation and address those complaints quickly.