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Originally Posted by bigjamaica
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I always try to do my best for our customers, and they know it. I do not consider satying out later, or going a little further to catch fish, "going the extra mile" but something I owe them. If there is a problem (there are not very many) They should talk to me. If they are not satisfied with my response, then vote the way most americans do, with their pocket book.
Don't go crying on the internet until you at least give the person in charge a chance to address your issue.
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I/we do a lot of fishing, 6 packs and PBs. I once had a concern on the BJ and got in touch with Capt Howard who addressed it and expressed gratitude that I called it to his attention, which he was unaware. That is the way issues should be handled by customers and owners of any business.
The Big J, of all the other PBs I fish, by far gets the most of my money, because of great service of their well trained crew, the dedication and knowledge of Capt Howard and the speed and room of the Big J.
That will remain the case in 2013, as all that adds up to great value and a very good fishing experience.
Russ
