The actually offered to ship me some packets for free:
Dear Jay,
Thank you for taking the time to contact us, regarding your recent experience using one of our products. We always appreciate hearing from avid fishermen concerning the quality and performance of our products.
We have a long-standing reputation for producing the finest in fishing tackle. We understand you have experienced a problem with our Swimming Minnows. Please accept our most sincere apologies for any frustration that this has caused you. We will also pass this information along to the Berkley product development team so the issue can be looked into as soon as possible
In hopes that you may have just received a few packages with a manufacturer's defect, we would love send you a few packs of the swimming mullet if you could provide us with what you would be happy with as well as include your shipping address.
Please contact us anytime our customer service staff will be happy to assist you.
Best regards,
Customer Service
Pure Fishing
A subsidiary of Jarden Corp.
7 Science Court
Columbia, SC 29203
800-334-9105
www.purefishing.com
