Worst tackle shop customer service ever

[Oceanista]

BEWARE Mac's B&T in Neptune. I tried to return a spool of leader that was faulty and, 1: He accused me of possibly stealing it because I didn't have a receipt 2: The price tag on it perfectly matched his other product, and he said, "Everybody's price tags look like that." 3. When I told him I'm a business owner and I stand behind every one of my products, he said " I don't stand behind any of my products." That's VERBATIM. 4. He said, "You just want $20, don't you?", even after I said I'd accept store credit. 5. He told me to take it up with the manufacturer. 6. He said, "When's the last time you bought bait from me?", then pretended to not remember the 10 minute conversation we had about circle hooks 2 weeks prior. All in all: DOUCHEBAG. F*** that place. I wound up throwing the spool at him and told him to keep it. I'll never even buy another sinker from that guy. POS of the highest order.

[Cuz]

Haven't given them business in years because of the rotten attitudes and lack of smiles I experienced many times. Some humans aren't built to deal in the customer relations department. Any good businessman always makes it a priority that 'the customer is always right'. You get bees with sugar not vinegar. Then more bees follow. Can't 'bees' any simpler.

[Oceanista]

It was absurd on so many levels. I've been stopping in there for years and he pretended he's never seen me before. I'm 43 and have been fishing my entire life, and I've never met with such a vile attitude. I normally don't take to forums to post negative press, but this incident was so f***ed up I had to share it.

[mikeytheflop]

Thanks! I hope you feel better now that you have shared your experience and dissatisfaction. I'll be sure to never go there myself.

[NoLimit]

What was wrong with the leader

[Oceanista]

The material was not smooth and consistent. I tied one fluke leader with it and saw ripples in it. You could feel it by running your fingers along it. Diameter variation and inconsistencies. He claimed to not feel it or see it.

[billfish16]

Haven't even thought about going back there in 20+ years for the same reason.

[NoLimit]

I would send the reel back to the manufacturer so they can improve their QC. Extruding the stuff included all sorts of controls for thickness and something went very wrong. They would be happy to get the feedback. Tell them you want five spools for your time and inconvenience. You will probably get it

[BCinerie]

I shop sponsors for that reason. Word of mouth is powerful. Thx

[Oceanista]

I would have sent it back but I threw it on the guy's counter and told him to keep it after he kept insulting me and being a prick.

[tycomps]

how's this place still in business (with an A+ BBB rating no less)?

https://www.facebook.com/pg/Macs-Shark-River-Bait-Tackle-513341058794470/reviews/

https://www.yelp.com/biz/macs-bait-and-tackle-neptune

https://www.yellowpages.com/neptune-nj/mip/macs-mail-order-457320330

[Oceanista]

This is the YELP review: Can you imagine?!?!

worst shop ever. .today i went in to buy sand worms,after paying looked in the box , found bait that i could not use, asked the owner to look he said "there yours now. "12 worms were very dead and spoiled to the point they had no use..asked for a refund or another box he told me to leave or he would call police, he did....police said nothing they would do.

[cukes]

This has been a non friendly no smile no thank you scum hole for years. Everybody should boycott this dump and stick with sponsors, haven't gone in there in a long time. Will never go back. Screw that douche.

[squan63]

Bought dozens of reels from them back in 80s and early nineties and many rods and tackle because they always had a decent price. the skinny guy in there is actually the heavy son of the owner who wasn't exactly mister personality either.so I go in there a couple years back and buy a penn sargus andthey put The wrong penn reel which is more expensive reel
In the box.I figure this is gonna hurt the little guy and bring the 150 reel back to them and get the 70 dollar one that should be in the box.Next time in there I ask him how the father was doing he starts getting nasty and said the only reason you shopped here was because we had good prices.hello.i would fish with a piece of bamboo before I ever bought one more thing from him over and out lost a good customer

[Blind Archer]

Sells frozen green crabs. Useless they run right out of the shell when it defrosts

[squan63]

Go online and see wat this guy did now.he will be headed to jail

[Hookmanski]

Go online and see wat this guy did now.he will be headed to jail

Can't seem to find anything about him other than the terrible reviews lol, what happened now?

[squan63]

The story I got from kid at work a friend of theirs and their girl goes to get A dirt bike part next door and parked on their side don’t know all the details next thing you no kid is in intensive care with a brain bleed after being struck in the head with a metal object .he showed me the go fund me site on Facebook with the details. There’s a link on stumpys Facebook site has the details

[SplitShot]

I just heard yesterday from a reliable source that they are closing for good after this season.... wonder why?? :rolleyes: hahahahahaha