Shimano Reel service

[Flygaff]

I called Shimano this morning to send an older Shimano Stratic 2000 reel in for service. I was told by customer service that they will not service the reel and I should basically toss it out and buy a new one. I am outraged by Shimano's policy and by the poor customer service in their company. I own over 30 Shimano reels and this is the reward you get from using their products.

[dfish28]

Get in touch with Anthony Chiññi- Woodridge reels

[cukes]

Shimano's support and attitude has always sucked, even if you speak to them at the shows, I don't even stop by their booths

[Flygaff]

I am having the reel serviced locally. (If they can find the parts) I have been contacted by Shimano. Not to repair the reel, but to tell them the name of the employee whom told me to toss it and buy another. They seem more interested in punishing an employee instead of serving the customer. I like their products but can I continue to support a company with such poor regard for their customers. I know Penn has turned to the dark side as well. so who's left?

[Sullivan]

Shimano's support and attitude has always sucked, even if you speak to them at the shows, I don't even stop by their booths

Same thing , no parts , no service . Think I'm done with Shimano !

[Ryelof]

Reelseat in Brielle is an excellent place to deal with any Shimano reel.

[Gremlin2009]

I to used to use Shimano. They feel that their sh$t don’t stink. May switch to either Okuma or Fin-Nor

[Jigman13]

Took 3 plus months for a friend to get his reels back from shimano this summer/fall. They apologized and stated they were having a tough time finding reliable service people. In all honesty, it is hard to find hard working reliable people these days.

[cukes]

I to used to use Shimano. They feel that their sh$t don’t stink. May switch to either Okuma or Fin-Nor

Okuma has always been great talking to customers

[Flygaff]

Okuma has always been great talking to customers

Maybe Okuma is better theses days but everyone I ever used in the past lasted at best one season. I have a couple of older Fin-nors that have held up well.

[Gerry Zagorski]

I bought a Stradic CI4 last year and although it's a very smooth reel, the anti reverse slips from time to time when I yo-yo jig or go to set the hook. I know others who had the same issue and looked it up online and saw it's a well documented issue so I sent the reel back to their California repair center.

I'd give Shimano a pass if this were a $70 Wallmart reel but having spent $250 on their latest and greatest reel, I expected more... Seems like their quality and or engineering is slipping.

My fear is getting the reel back only to have the same issue again because of a design flaw and now I have a $250 boat anchor on my hands...

I hope they make it right, if not, I'm not going to continue to throw good money after bad and may look into the Diawa Ballistic... I know several people fishing them and they seem to be very pleased.

[Jigman13]

Ballistics are great, Gerry.

[Sullivan]

Once again same thing , Stradic and Sustain anti-reverse shot after about three seasons , also some bail trouble with the sustain . They are done ,got new reels

[Gerry Zagorski]

I bought a Stradic CI4 last year and although it's a very smooth reel, the anti reverse slips from time to time when I yo-yo jig or go to set the hook. I know others who had the same issue and looked it up online and saw it's a well documented issue so I sent the reel back to their California repair center.

I'd give Shimano a pass if this were a $70 Wallmart reel but having spent $250 on their latest and greatest reel, I expected more... Seems like their quality and or engineering is slipping.

My fear is getting the reel back only to have the same issue again because of a design flaw and now I have a $250 boat anchor on my hands...

I hope they make it right, if not, I'm not going to continue to throw good money after bad and may look into the Diawa Ballistic... I know several people fishing them and they seem to be very pleased.

Quick update.. Got a call back from the Shimano repair center.. Reel was going to cost $122 to fix and said they’d send me a brand new one for $160 and it’s the newer model.. Went for the new model since it was a small difference.... Anyone want to buy a brand new in the box Stradic CI4+STCI44000XGFB for $200? I’m done with Shimano.

[Sullivan]

Thanks for the update . You and I are done with Shimano , and for everyone else remember there are other good reels out there . Shimano should have better service .

[dfish28]

I bet those pliers that chipped your gelcoat were shimano too!:rolleyes:

[MrAC1980]

I know this is old, but since my name was mentioned, I'll chime in.

Most manufacturers stop making parts after 3-5 years these days except for Penn. Shimano being probably one of the hardest to find older parts for. As for quality Daiwa has been smoking Shimano the last number of years. Power to weight ratio vs reliability hands down is all Daiwa. (Power/Torque... not drag)

Although I'm totally wayyyy backed up right now, if needed I'm happy to help whenever.

[tuna john]

chini is the man for fixing reels. does mine every year and come back like new.